We’re here to help you provide safe and prompt services for your clients. Here are some rules to follow:
Drive safely and cautiously.
You should drive safely and carefully, following all posted speed limits. If you are driving a car, follow the rules of the road. You should not drive a vehicle while under the influence of alcohol or drugs; this is against state law and may result in criminal charges if you are caught doing so by law enforcement officials.
Drivers must also be aware of other drivers on the road and take proper precautions when changing lanes or merging into traffic at intersections.
Be on time.
As a non-medical transportation provider, you have a strict set of rules that must be followed.
- Be on time for all trips. If you are running late, call the office before heading out to ensure we can accommodate your needs. If it’s after 15 minutes and we’re still waiting for someone to contact us, we’ll assume that something came up and send someone else to your place so they can be there at a particular time.
- Don’t show up more than 30 minutes late with no explanation as to why—this could result in being marked as a no-show and not being allowed access again until at least two weeks later (and probably longer).
Respect the client’s privacy.
When you’re providing transportation, it is essential that you respect the client’s privacy. You should never ask for a client’s name or personal information. The client should be able to provide this information when they wish to and without worrying about being pressured by you or anyone else in your company.
You also need to respect the client’s right not only to confidentiality but also to freedom from discrimination and harassment as well as their right not just be free from discrimination but also free from harassment by others, such as other drivers on their routes or passengers who may be riding with them during those same trips (e.g., if someone wants access into one room while another person wants access into another room).
Keep the vehicle clean and neat.
When you are transporting passengers, please make sure to keep the vehicle clean and neat.
- Don’t let passengers eat or drink in the vehicle.
- Don’t let passengers smoke in the car (this will make them cough).
- Don’t let passengers bring pets in the car (this may cause allergic reactions).
- Don’t play music loudly while riding with others unless it’s for entertainment!
Do not smoke, have pets in vehicles or play music loudly.
It is a good idea to refrain from smoking in vehicles, and pets should not be allowed. In addition, music that is too loud can be distracting and may cause you to speed up or slow down your driving.
Follow the assigned schedule.
- Keep track of your schedule.
- Make sure you are on time.
- Call the office if you’re going to be late, or tell us ahead of time if there’s a reason why someone else needs to come to pick up someone else to avoid being late themselves.
Notify the office if you are unable to make a scheduled trip.
- If you are sick, call the office.
- If you have car trouble, call the office.
- If you cannot make it to your destination, call the office.
We hope this article has helped explain what it means to be a non-medical transportation driver. We know that there aren’t many of these jobs, so if you’re looking for something new and exciting, this might be right up your alley!